About Us
"Incorporating exceptional customer service with the highest level of technical expert-
ise, together providing a solution that is second to none".
Success in the repair industry calls for fast reactions. pks services offer customers
an end to end rapid repair service for desktop IT products and peripherals.
We are committed to high quality customer service and delivery, having custom built
workshop facilities, state of the art tracking system, manufacturing and design
capabilities, inventory management, multi vendor brokerage and part sourcing. All of this
combined with precision, quality, reliability and proactive customer service to
ISO9002 standards.
Customer Service
Customer service is what makes us different. Here at pks services we believe the
customer is king.
Dedicated Account Engineers & Pro Active Systems Escalation
As part of our commitment to customer service, dedicated account engineers and
proactive system driven escalations ensure that pks services are within our contracted
required service level agreement (SLA).
Each customer is allocated a senior engineer, responsible and accountable for all
aspects of work carried out on their behalf. Our tracking system enables us to search
product by serial number, part number, customer order number or asset number.
Records of all units received for repair, or onsite calls carried out, remain on the
system for a minimum of 2 years. This enables us to monitor regularly reported faults
and reoccurring units.
For workshop repairs this also enables us to plot a product's exact status
within the duration of its stay through our workshop process. At the touch of a button
we can determine whether it is work in progress, awaiting parts, in the refurbishment
department or awaiting dispatch.
Comprehensive Reporting & Asset Management
Incorporated into the fixed price repair, pks services provide weekly or monthly
comprehensive reports to our customers, detailing each unit received, fault logged,
repair carried out, parts used and turnaround time. Not only does this allow us to monitor
our engineers performance but also to provide details to our customers on units sent
from each of their locations and track trends of any product failures.
If required, our system can also carry out asset management on our customers behalf
showing a unit has moved from one customer location, been through the pks
services workshop, held in stock and finally dispatched to a new customer location.
© 2011
