Printer Repair and Printer Maintenance
Established as a specialist in providing end to end, rapid repair and refurbishment services for a wide range of printers and peripheral equipment, pks services have built up vast multi-vendor experience over many years of supporting third party maintenance companies, system integrators, manufacturers and end users of all sizes. Our experience extends across the full range of printer technology including:
- Mono laser printer repair
- Colour laser printer repair
- Dot matrix printer repair
- Inkjet printer repair
- Line printer repair
- Thermal printer repair
- ATB printer repair
- Boarding Pass printer repair
- EPOS printer repair
- Barcode printer repair
Workshop Printer Repairs
Upon arrival at pks services, each printer unit is inspected and logged onto Vantage, our state of the art Tracking System. Once the fault is identified the printer is then fully stripped down and repaired with any worn and tired parts being replaced.
The pks printer repair process has a number of key features:
- Custom built printer repair workshop
- Experienced multi vendor engineers
- Component level repair
- Full preventative printer maintenance
- 5 day turnaround
- 6 months warranty on all printer repairs
- Fuser and maintenance kit supply
- Extensive parts inventory
- On/Off-Line test prints enclosed
- Cosmetic enhancement and repackaging
- Telephonic support line
- Comprehensive fault & printer repair reports
Utilising our tracking system, pks services supply to our customers comprehensive reports detailing all printer units repaired, the fault reported, the fault found, parts used to facilitate the repair and the turnaround time to close the repair / call. This allows us to provide highly informative reports tracking failure trends, regularly reported faults and reoccurring units.
Onsite Support & Preventative Printer Maintenance
pks services provide a number of on-site printer maintenance services either through annual contracts or break/fix solutions. Options include 4 or 8 hour response time, loan equipment and onsite spares. Printer maintenance contracts are tailor made to our customers requirements and our first-time fix rate is of the highest in the industry. Our Preventative Maintenance Service provides one of our skilled engineers on-site at pre-determined, regular intervals to carry out any preventative printer maintenance necessary to ensure that your printers continue to operate at optimal efficiency.
“pks services bring expertise, experience and efficiency to the printer maintenance industry”