Customer service is what makes us different. Here at pks services we believe the customer is king.

Dedicated Account Engineers & Pro Active Systems Escalation

As part of our commitment to customer service, dedicated account engineers and proactive system driven escalations ensure that pks services are within our customers required service level agreement (SLA). Each customer is allocated a senior engineer, responsible and accountable for all aspects of work carried out on their behalf. Our tracking system enables us to search product by serial number, part number, customer order number or asset number. Records of all units received for repair, or onsite calls carried out, remain on the system for a minimum of 2 years. This enables us to monitor regularly reported faults and reoccurring units. For workshop repairs this also enables us to plot a product's exact status within the duration of its stay at pks services. At the touch of a button we can determine whether it is work in progress, awaiting parts, in the refurbishment department or awaiting dispatch.

Comprehensive Reporting & Asset Management

Incorporated into the fixed price repair, pks services provide weekly or monthly comprehensive reports to our customers, detailing each unit received, fault logged, repair carried out, parts used and turnaround time. Not only does this allow us to monitor our engineers performance but also to provide details to our customers on units sent from each of their locations and track trends of any product failures.
 
If required, our system can also carry out asset management on our customers behalf showing a unit has moved from one customer location, been through the pks services workshop, held in stock and finally dispatched to a new customer location.